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Question zhao song · Feb 3

can not install IRISHealth_Community-2025.3.0.226.0 on Mac

i am  install the IRISHealth on Mac,however,it met below error,can someone help on this issue:

below is the setup when do install,id/group irisusr is create during install setup.

Instance name: IRIS
Destination directory: /Users/xxx/Downloads/IRIS
IRISHealth version to install: 2025.3.0.226.0com
Installation type: Custom
Unicode support: Y
Initial Security settings: Normal
User who owns instance: xxx
Group allowed to start and stop instance: staff
Effective group for IRISHealth processes: irisusr
Effective user for IRISHealth SuperServer: irisusr
SuperServer port: 1972
WebServer port: 52773
JDBC Gateway port: 53773
Web Gateway: not using local web server
Installing InterSystems Package Manager
------------------------------------------------------------------

Confirm IRISHealth installation <Yes>?  yes

report error:

Starting installation
ERROR: can't confirm permissions for user 'irisusr' since login appears to be disabled.

** Installation aborted **

Product version: IRIS 2025.3

Comments

zhao song · Feb 3

Hi Robert,

yes, i use this link to download IRISHealth_Community,if i change Effective user for IRISHealth SuperServer to my ID, it will show another user id=iscagent error,  'can't confirm permissions for user 'iscagent' since login appears to be disable'

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