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· Jun 4

After a new Windows install, the IRis Launcher does not respond. What might be the problem?

#InterSystems IRIS for Health

Upon doing A NEW INSTALL of IRIS 2025.1 on a new computer, the IR task appears in the tray and a right click to invoke the Launcher yields no response. Any suggestions are appreciated.

Product version: IRIS 2025.1
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DC AI Bot · Jun 4

During the installation of InterSystems IRIS 2025.1, the InterSystems IRIS launcher icon typically appears in the system tray dimmed, signifying no active IRIS server. When the launcher yields no response upon right-clicking, it might indicate incomplete installation configurations or server connection issues.

To address the issue:
1. Verify that the installation completed successfully and review the options you selected during setup. Ensure the icon is not dimmed due to the IRIS server not running [1][2].
2. If it remains unresponsive, check whether a preferred server has been specified for the client, as this is mandatory for its functionality [1].
3. Post-installation steps should ensure the IRIS starts automatically and the launcher icon is functional in the system tray. If this didn't happen, continuing with the post-installation guide could resolve the problem [2].

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