[Demo Video] Triage Chatbot
#North American Demo Showcase entry.
>> Answer the question below to be entered in the raffle!
We are using IRIS for Health to develop an agentic AI chatbot workflow that can interact with a patient using voice commands, reach out to an EHR or other system for context, and provide recommendations back.
Presenters:
🗣 @Vic Sun, Sales Engineer at InterSystems
🗣 @Brad Nissenbaum, Sales Engineer at InterSystems
🗣 Danielle Micciantuono, Clinical Solutions Specialist at InterSystems
To enter the raffle, please answer the following question in the comments:
What are the 3 agents involved in our chatbot's workflow?
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Comments
What are the 3 agents involved in our chatbot's workflow?
Intake, Triage Decision, and Routing agents. I like the idea of automating and making everyone's life easier, but I worry that some people might use this to self-medicate, for example.
Thank you so much for your demo, I enjoyed it. Thanks to Danielle Micciantuono, @Brad Nissenbaum and @Vic Sun
What are the 3 agents involved in our chatbot's workflow?
The three agents in the chatbot’s workflow are:
1. Intake Agent 📥. It collects demographics and retrieves relevant clinical context.
2. Triage Decision Agent 👀. This agent evaluates the patient’s condition and determines urgency.
3. Routing Agent 📤. Creates a structured summary of the case, generates FHIR resources and routes the patient to the appropriate caregiver or queue (e.g., nurse, emergency...)
So, we have the Intake Agent, Triage Decision Agent, and Routing Agent.
I like the idea, however, I think, to make triage fully dependent on an AI model, interacting directly with a patient, it is a puzzling idea. Maybe it should be improved, as most patients do not really know what are their shymphomps clearly. Thanks for your demo, it is truly interesting!
What are the 3 agents involved in our chatbot's workflow?
The three agents involved in the chatbot’s workflow are the Intake Agent, which gathers patient data, the Triage Decision Agent, which determines the priority of the case, and the Routing Agent, which directs the patient to the appropriate care pathway.
Thanks for the great demo, really interesting use of AI in healthcare!
What are the 3 agents involved in our chatbot's workflow?
Agents used:
Intake Agent to collect patient data and symptom data
Triage Decision Agent to assign triage urgency tier
Routine Agent to create a summary and route to the correct Care Providers queue.
Nice demonstration!
Intake Agent
Triage Decision Agent
Routing Agent
- Intake Agent
- Triage Decision Agent
-
Routing Agent
These are the three agents mentioned
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❓ What are the 3 agents involved in our chatbot's workflow?
What are the 3 agents involved in our chatbot's workflow?
The 3 agents involved in the chatbot workflow are:
- Intake Agent, which collects patient information
- Triage Decision Agent, which evaluates urgency
- Routing Agent, which creates the summary and routes the case to the appropriate care team
Thank you for the demo!
Thanks for the excellent video. As a patient, I would like to have something like this available in chat form, in the patient portal. It might encourage me to ask about medical issues earlier on, instead of waiting.
Raffle answer: the 3 agents are intake, triage, and routing.