How to submit Bug Reports via the Ideas Portal

Hi Community,

We’d like to remind everyone of the value your feedback and observations bring to improving InterSystems products. Our customer support is world-famous, but if you're not a formal customer yet it can be confusing how to engage with us. We have now filled that gap.

Every time you notice an issue - whether it’s a broken feature, a UI glitch, or something that just doesn’t work as expected - the Ideas Portal is now also the way to submit bug reports.

***REMEMBER: If you have access to WRC and your bug is time sensitive, please submit the report via WRC as usual!***

Here’s how it works:

1. Go to the Ideas Portal and click Add a new idea

2. Provide the title, short description, choose “Bug reports” in the category field, and click Next

3. On the next step, provide the name of the product, version, expected and actual behavior, steps to reproduce, and click Next. If necessary, you can attach files with screenshots, logs, or error messages (if available). The more detail you include, the easier it is for us to reproduce and resolve the issue.

4. Review your idea and click Add idea at the bottom of the page:

Once submitted, you’ll see your bug listed under the Bug Reports category. You can follow its status, comment on it, or provide additional details if needed or requested. Our team will review it and update the status as it progresses.

Your reports make a real difference. Thank you for helping us make InterSystems products better for everyone!