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Question Steve DiQuattro · Jan 17, 2024

Inbound SFTP connection is failing for customer

#HealthShare #SQL

Customer has a connection set up to connect to an ISC sftp server but it keeps failing the connection with:

ERROR <Ens>ErrOutConnectFailed: SFTP Connect failed for sftp.il.intersystems.com:22/NPPES/SSL='!SFTP'/PubKey=''/PrivKey=''
with error ERROR #7500: SSH Connect Error '-2146430933': SSH Error [8010102B]: Failed getting banner [FFFFFFFF8010102B] at Session.cpp:238,0

A manual connection can be made successfully and I have verified that the credentials are correct. The Connection Settings are:

SSL Configuration - !SFTP

UsePASV - checked

I'm not sure how to interpret the error.

Thanks,

Steve Diquattro

Product version: HealthShare 2018.1

$ZV: HealthShare 2018.1 [HealthShare Modules: + Core:16.0.7720 + Linkage Engine:16.0.7720 + Patient Index:16.0.7720 + Clinical Viewer:16.0.7720] - Cache for UNIX (Red Hat Enterprise Linux for x86-64) 2017.2.2 (Build 865_3_22074U) Mon Jan 30 2023 14:49:02 EST

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Ambrogio De Lorenzo · Jan 18, 2024

Hello, to better understand what is appening you can start with debbugging the ssh communication.

You can point to this doc to see if it helps: https://community.intersystems.com/post/using-and-debugging-netsshsession-ssh-connections

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