Global Summit 2016 - Human Decision as a Part of Workflow
Presenter: Mark Massias
Task: Present complete, contextualized information to the people who must act as part of a (mostly) automated business process
Approach: Give examples of using InterSystems’ workflow engine.
More and more business processes are automated, but sometimes a person needs to make a decision. In some cases policies require an individual to approve an expenditure, or when loading data a person needs to sort out exceptions where the data in not clear. This session explains how to include people in business processes in a way that presents the user with a complete context for the decision they have to make.
Problem: Using human workflow to fix business process problems.
Content related to this session, including slides, video and additional learning content can be found here.