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William Vorhees · Feb 10, 2023

#InterSystems IRIS

All,

Trying to download IRIS from the left menu.

Have been getting this error:

I originally contacted support as noted in the alert on 12/20/22 and have yet to get a response.

Any idea of how I can get the software?

Thanks!

Discussion (6)2

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Ben Spead · Feb 10, 2023

@William Vorhees - thank you for mentioning this ... we are looking into it.

It is just an issue with your account and is not a broad issue with the service. We'll get it taken care of as quickly as possible.

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score 0 · Answer 1 · 2023-02-10T16:42:54-05:00

@William Vorhees - please try again. Your account should be all set to work now. Please try and let us know if there continues to be any issues.

Again, apologies for the frustration on this.

score 0 · Answer 2 · 2023-02-13T15:40:21-05:00

William Vorhees · Feb 13, 2023

I was able to download it.

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score 0 · Answer 3 · 2023-02-10T11:49:00-05:00

"I originally contacted support as noted in the alert on 12/20/22 and have yet to get a response. " - I just noticed this ... do you have a Support ticket? How did you contact Support on this?

(CC: @Dawn Czaja )

score 0 · Answer 4 · 2023-02-10T16:41:55-05:00

@William Vorhees - just so you know, the InterSystems First Response Center is looking into what happened with your email from December in order to ensure that this type of situation doesn't happen again. Apologies for that dropped ball.

score 0 · Answer 5 · 2023-02-13T15:39:56-05:00

William Vorhees · Feb 13, 2023

No Worries. Thanks!

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