Bachelor thesis: Automated quality rating of emergency calls using NLP
A group of students at the Chalmers University of Technology (Gothenburg, Sweden) tried different approaches to automatically rating the quality of emergency calls, including iKnow.
Excerpt: "The most impressive results produced by iKnow is its ability to correctly classify 100% of the calls using the Average algorithm. This is quite surprising since iKnow only compares low-level concepts, how words relates to each other."
Full story: http://publications.lib.chalmers.se/records/fulltext/244534/244534.pdf