Ensemble - Suppressing multiple Alerts (e.g. NAKs, validation, etc) using Ens.Alert process

Question

Brian Schoen · Jul 14, 2016

We are using the Ens.Alert alerting process to send alerts (via email) to our external service desk application (Service Now).

Is there a way to suppress multiple alerts for the same error (within a specified timeframe)? (Either Rule or BPL?) (i.e. a system starts sending bad data which fails validation or is NAKd by a downstream system -- causing every message to create an Alert.)

Otherwise, every message creates an Alert, which creates a ticket in Service Now.

Thanks,

Brian

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