When there's a performance issue, whether for all users on the system or a single process, the shortest path to understanding the root cause is usually to understand what the processes in question are spending their time doing. Are they mostly using CPU to dutifully march through their algorithm (for better or worse); or are they mostly reading database blocks from disk; or mostly waiting for something else, like LOCKs, ECP or database block collisions?
Tools to help answer the questions above have always been available in various forms. You start with ^JOBEXAM or the Management Portal's Pro
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