Question
· Aug 15, 2021
Post Deployment Support

Hello,

Does anyone know if intersystems has a support document/ support guide on "Healthshare"? We need to share it with our L1 support team.

Any support document with a few known issues with their resolution, that the L1 team can expect and resolve?

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Hello gentlemen,

I hope you can help me because this is a very serious that I can't wait to resolve... Our back-up is currently taking 3 up to 4 Gb per day and we don't know why. We had 270 Gb yesterday and we are today at 274.3 Gb. We keep a computer history of the messages for only 50 days. Here is a picture of what's currently taking the most data place in our healtshare system:

(don't forget that our DB is also connected to the back-up, maybe it is related, I don't know)

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Question
· Sep 20, 2022
Read Only Service Registry

I'm trying to create a read-only role for most pages on the Management Portal. However, I cannot figure out resource permissions for the HealthShare tab or how to assign custom resource permissions, if any, to the registries. I would like for the role to include read-only access to the registries (service, consent, otherwise). How do I go about doing this?

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Hi Team ,

Can I please check if anyone has encountered SOAP authentication error when trying to submit a certificate signing request or when trying to get certificate .

I configured a local CA server without SMTP configuration and I configured a local CA client. These steps worked okay.

Then I tried to Submit Certificate Signing Request to Certificate Authority server and I am getting the following error :

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Question
· Nov 25, 2023
New CACHE.DAT file

Hello,

I have a database drive which is getting full and almost getting out of space. My retention policy is for keeping 3 days worth of data. Seems like I have to modify my code for daily purge as it seems like not doing the complete job. In the meantime, I was looking to move the current CACHE.DAT files for a couple of my databases with maximum size and create a new .DAT file to replace. Can anyone kindly guide on the process?

Thank you,

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Article
· Apr 24, 2017 1m read
Diagnosing the cause of <PROTECT> errors

If your application is raising <PROTECT> errors and you're finding it hard to work out why, here's a way to get additional information.

First, if auditing is not already enabled, turn it on:

Then use "Configure System Events" (highlighted above) and locate the event named %System/%Security/Protect. In the screenshot below I used the Filter field to do this (type "protect" - highlighted below - and press TAB):

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Question
· Jul 18, 2018
Market penetration

My understanding is that IRIS is a new technology and does not replace Cache or Ensemble and to that end is more of a modernization than a repackaging. Is that accurate?

Is IRIS and HealthShare heavily penetrated in the payer space of primarily dominate in the provider space? What is the trajectory for InterSystems to penetrate the payer landscape?

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I loaded 2017.2 onto a windows desktop that I was going to use for testing. I need to now uninstall 2017.2 but when I do I get a ERROR saying it can not find the INSTANCE name, when there is HEALTHSHARE defined.

Has anyone else had this issue? I would like to uninstall this version and start over from scratch without having to re-image my machine.

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Hi everyone,

I have an existing application on HealthShare 2015 and decide to move it to HealthShare 2018 to make use of Atelier support. I am using Eclipse Photon with Atelier Plugin 1.3.

Most of things are working better on Atelier comparing with Built-in studio of HealthShare. However, when I tried debugging CSP file with Atelier I encounter 2 problems:

1.

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Question
· Nov 20, 2020
validate logon

When I log in to the management portal page, I want to know where to verify whether the user name and password information I entered are correct, and how to handle it in the program. Is it handled through routine? Or is there a Dispatch Class to handle?

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Overview

We often run into connectivity problems with HealthShare (HS) deployments in Microsoft Azure that have multiple HealthShare components (instances or namespaces) installed on the same VM, especially when needing to communicate to other HS components while using the Azure Load Balancer (ILB) to provide mirror VIP functionality. Details on how and why a load balancer is used with database mirroring can be found this community article.

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Hi:
The task Mirror Monitor Launch Task recently failed and is placed in Suspend leave. Although it says USER it is not known as a task for us.

The code runs is HSSYS which is not our main system or namespace for production items.

The task name is HS.Util.Mirror.Task runs

If $system.Mirror.IsMember() Do ##class(HS.Util.MirrorMonitorAgent).StartAgent() and just says the description

/// This is the task definition that Launches the mirror monitor on any mirrored instance

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Question
· May 17, 2016
Tools for CDA/CCD?

I have a tool I absolutely love for HL7 v2 analysis and manipulation. It's called 7edit. I'm wondering if there is anything similar for HL7v3/CDA/CCD. I know it is considerably more complex, but I still have hope.

So far the best resource I've found is http://www.cdapro.com/. I'd love to hear anyone else's tips for tools or resources.

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Question
· Aug 9, 2016
Storage Management

We want to isolate the storage of our CCDAs from our HL7 V2 data, but keep them under the same namespace. From my understanding, I should create a new database then store those classes related to CCDAs in that database. Is this the correct approach?

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We have a program set up in the HealthShare Facility Registry. And we have some patients enrolled into this program. In the HealthShare Registry management, we set up following consent policy for this facility (we call it program), Default Block Except: Block data except for the groups specified below, unless overridden by patient. There is no program in the Selected Programs so the consent should be applied to everybody.

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Question
· Sep 6, 2019
Biometric data for Identity

Hi -

I'm wondering if there is any sort of experience with trying to leverage things like fingerprint readers into any identity management interface. I'm wondering if the "output" of some fingerprint scanner (or face scanner, or eyeball scanner for that matter) is something that HealthShare Patient Index might be able to use?

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Throughout my years working within HealthShare\Ensemble, I have been able to mimic the Data Lookup page trimming it down to give our Ancillary areas access to modify their own data Lookup tables.

I am currently working on building a CSP application to allow certain users to update MS SQL tables by going through HealthShare. I thought all I had to was create the CSP pages and grant access. I am able to access it off my desktop, but when I have a user try to access the application, they get the sign in but then it doesn't do anything. So I think I might be missing something.

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Any suggestions on a way to indicate when a patient encounter is in an ‘Observation’ status** in Clinical Viewer? Clients would like to be able to distinguish between true ‘Inpatient’ or ‘Emergency’ status and ‘Observation,’ especially given that encounters often cycle between various statuses.

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Hi,

I want to edit the the Master viewer /source UI of HealthShare Provider Directory with a property/ element of String type.

There are predefined CodeTables structure by which i can't add the Attributes of the above element because somehow above element attributes are different than the code Table structures .

Can we add a new Customize Code Table other than predefiend Code tables in the HealthShare Provider Directory ?

Is there any way or any tutorial by which we can edit the Master Viewer ?

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